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The Process

Our comprehensive ‘3-step process’ has been developed to enable us to identify and deliver tailored services that meet the individual needs of clients.

By following this process, we can make sure that we’re providing the best possible chances of a successful new start to life.

Allocation

This is the initial stage where our team take the time to understand the needs of the individual client

Relocation

Once we’ve found the right property for the client, we make sure they can get there safely and arrange all the necessary transport

Integration

This is where the journey begins – we support all our clients to become a part of their new community

Step 1 – Allocation

  • Initial Council Referral
    Referral received from the local authority to Nationwide Housing Solutions.
  • Liaison with Local Authority Officer
    Communication established with the local authority officer to determine the most suitable service and support for the client.
  • Needs Assessment
    A full assessment of the client’s needs and requirements is conducted to identify appropriate housing options.
  • Completion of Booking Form
    The local authority officer completes and returns the booking form to Nationwide Housing Solutions.
  • Property Options Provided
    A tailored brochure of available and suitable properties is shared with the client.
  • Client Selection
    The client reviews the brochure and selects their preferred property from the available options.
  • Property Match
    The chosen property is matched and allocated to the client.
  • Move-In Arrangements
    A move-in date is agreed upon and scheduled.

Step 2 – Relocation

  • Initial Council Referral
    Local authority refers client to Nationwide Housing Solutions for housing support.
  • Liaison with Local Authority Officer
    Our team contacts the referring officer to determine the most suitable service based on the client’s circumstances.
  • Assessment of Needs
    We carry out an assessment to understand the client’s housing needs, preferences, and any specific requirements.
  • Booking Form Completion
    The local authority officer completes and returns the official booking form to initiate the housing search process.
  • Property Brochure Shared
    A brochure of available and suitable properties is sent to the client for consideration.
  • Client Property Selection
    The client reviews the options and selects their preferred property.
  • Property Match
    The selected property is confirmed and matched to the client.
  • Allocation
    The property is formally allocated to the client.
  • Move-In Date Set
    A move-in date is agreed upon, and arrangements are made for a smooth transition into the new home.

Step 3 – Integration

  • Initial Referral
    Council makes a referral to Nationwide Housing Solutions.
  • Liaison with Local Authority
    We liaise with the local authority officer to identify the most appropriate service for the client.
  • Needs Assessment
    An assessment is carried out to understand the client’s housing needs and preferences.
  • Booking Form Completion
    The local authority officer completes and returns the booking form.
  • Property Options Provided
    A brochure of suitable and available properties is shared with the client.
  • Client Property Selection
    The client reviews the options and selects a preferred property.
  • Property Match
    The selected property is matched to the client.
  • Allocation
    The property is formally allocated to the client.